faq's

WHAT ARE THE DIMENSIONS OF ICYBAG?
The main bag is 8X6X2
The inner storage pouch and gel pack are 6X3
what materials are Icybag made of?
The main bag and inner storage pouch are water resistant nylon. The lining is thermal insulation.
How do I clean my icybag ?
To clean Icybag, use a damp cloth with mild soap; air dry.
how long does the gel pack stay frozen?
The gel pack will stay frozen 4-7 hours, depending on where the bag is being stored.  Also, using  2 gel packs at once will extend the cooling time! We now offer an option to buy additional gel packs!
is the gel pack non-toxic?
Yes, our gel pack is non-toxic and safe. Our manufacturer has been registered with the FDA for over 10 years. The gel pack is made in North America.
how many gel packs fit inside the inner pouch?
1 or 2 gel packs fit inside the inner storage pouch. Each bag comes with 1 gel pack. Due to popular demand, we now offer an option for you to purchase extra gel packs. This way, you can use 2 gel packs inside your Icybag or have a backup gel pack ready to go in the freezer! 
do i have to put the frozen gel pack inside the inner storage pouch?
No, you can place the frozen gel pack directly inside Icybag, you don't have to put it inside the inner pouch. The storage pouch has a velcro closure and other uses for it include money, credit cards, sunglasses, etc!
can I get expedited shipping on my order?
​All orders are normally shipped out within 24-48 hours. We ship all orders USPS or UPS and delivery time is based on the distance the order needs to travel. If you would like expedited shipping, please contact customer service at 203-887-4326.